study conducted by Forrester Consulting on behalf of Zenoss, entitled "The State of IT Monitoring" which surveyed more than 150 IT Professionals, revealed that a shocking number of today’s businesses don’t trust the alerts generated by their IT Monitoring tools and can’t measure the impact of performance and availability issues beyond the affected device. The study also uncovered that in many cases, the first alert IT receives is often generated by employees calling the help desk! And these findings are just the tip of the iceberg…